COVID DELIVERY DELAYS:
Due to the Coronavirus pandemic, although The Works Salon are dispatching as normal there may sometimes be Courier delivery delays. Please allow extra time for your delivery and order well in advance.
ORDERS LOST IN THE POST OR COURIER/ NOT DELIVERED:
Please notify The Works Salon by email and telephone within 35 days of ordering if a parcel has not been received.
First check that the address on your Dispatch Email confirmation is correct, that the parcel has not been left with a neighboring flat, house or business.
Unfortunately very occasionally an order is lost in the Postal system or Courier. In this case The Works Salon will need to claim on the Post or Courier’s insurance. In completing our claim form, we will provide the name and contact details of the intended recipient.
Before we send a replacement, we will require our lost post or courier form to be completed, signed and returned to us confirming non-receipt.
TERMS AND CONDITIONS:
For our full terms and conditions click here.